FAQ

Does SyncMate support iOS 14 devices?
Unfortunately, the current version of SyncMate is not compatible with iOS 14 devices. It supports only iOS 5.x–13.x devices. But we are already working to...
Mon, 15 Feb, 2021 at 3:52 PM
How do I mount Google Drive or OneDrive to Mac? SyncMate used to have this feature.
Starting with version 7.2 SyncMate doesn’t offer Google Drive and Microsoft OneDrive mounting feature. Don’t hesitate to update your SyncMate though! All r...
Mon, 5 Jul, 2021 at 11:16 AM
Is my OS supported?
SyncMate requires OS X 10.8.5 and higher and is compatible with Android 4.x-9.x devices and iOS 5.x-11.x devices.   Detailed information on compatible pla...
Mon, 5 Jul, 2021 at 11:42 AM
A Sync Failed error on attempt to sync contacts and calendars
If you get a Sync Failed error when trying to sync contacts and calendars, most likely you didn’t grant SyncMate access to your contacts and calendars on fi...
Fri, 2 Jul, 2021 at 5:41 PM
SyncMate doesn’t sync Safari bookmarks on Mac with Android OS 6.x-8.x
Since the release of Android OS 6.x, Android Stock browser was replaced with Chrome. Unfortunately, the current version of SyncMate doesn’t work with Chrome...
Mon, 5 Jul, 2021 at 11:34 AM
Photos library freezes during sync process
If Photos app on your Mac freezes during sync process, most likely there is a large number of images in the library. However, this problem doesn’t depend on...
Fri, 2 Jul, 2021 at 5:42 PM
Can I sync the whole Photos library with SyncMate?
Unfortunately, you can’t sync the whole Photos library. With SyncMate you can sync folders with images and videos on your Mac, as well as Photos albums. B...
Fri, 2 Jul, 2021 at 5:42 PM
Issues that you might encounter when connecting your iCloud account
SyncMate doesn't support iCloud Two-Step verification. Unfortunately, we don’t have a possibility to add support for this feature in the near fut...
Fri, 2 Jul, 2021 at 5:42 PM
“Mount disk now” button is grayed out…
If Android device is connected via USB cable, but “Mount disk now” button is grayed out, try to do the following: 1. Disable “Disk drive” mode on your devi...
Mon, 5 Jul, 2021 at 11:59 AM
How do I configure my third party firewall software that I use on Mac to work with SyncMate?
IP addresses are assigned with the help of DHCP. In most cases mobile device receives IP address 169.254.2.1 and network interface on Mac computer gets IP 1...
Fri, 2 Jul, 2021 at 5:43 PM